At Pivokart, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your data when you use our website
(https://pivokart.live) or mobile application (“Platform”).
1. Information We Collect
a. Personal Information
- Full name
- Email address
- Mobile number
- Delivery address
- Payment details (processed securely via third-party payment gateways)
b. Usage Data
- IP address
- Device type and operating system
- App usage statistics and crash logs
- Location data (with your permission)
2. How We Use Your Information
- Process and deliver your orders
- Communicate with you about your order status
- Personalize your app and website experience
- Improve our services and troubleshoot issues
- Send promotional messages and offers (only if you opt-in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Restaurant partners to fulfill your order
- Delivery partners to deliver your food
- Payment processors for secure payment transactions
- Service providers for analytics, marketing, and technical support
- Government authorities when required by law or regulation
4. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand user behavior and improve functionality
You can manage or disable cookies through your browser settings.
5. Data Security
We take reasonable steps to protect your information:
- Secure servers and firewalls
- Data encryption during transmission
- Limited access to sensitive information
However, no method is 100% secure. Use the Platform at your own risk.
6. Your Rights and Choices
- Access or update your account information
- Delete your account by contacting support
- Opt out of promotional communications at any time
- Request a copy of your personal data (where legally applicable)
7. Data Retention
We retain your data only as long as necessary for:
- Completing transactions
- Providing services
- Complying with legal obligations
- Resolving disputes
8. Children’s Privacy
Pivokart is not intended for use by children under 13. We do not knowingly collect personal data from children.
9. Third-Party Links
Our Platform may contain links to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of the Platform means you accept the updated policy.
11. Contact Us
If you have any questions or privacy-related requests, contact us at:
Pivokart Privacy Team
Email: [email protected]
Phone: +91-7906002384
